{"id":4786,"date":"2026-04-01T09:08:09","date_gmt":"2026-04-01T09:08:09","guid":{"rendered":"https:\/\/eleksa.co.za\/online\/?page_id=4786"},"modified":"2026-04-01T09:49:54","modified_gmt":"2026-04-01T09:49:54","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/eleksa.co.za\/online\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4786\" class=\"elementor elementor-4786\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8158c0a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8158c0a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dac7113\" data-id=\"dac7113\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05b24fd elementor-widget elementor-widget-heading\" data-id=\"05b24fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa97445 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa97445\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d62bf6a\" data-id=\"d62bf6a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c69c59b elementor-widget elementor-widget-text-editor\" data-id=\"c69c59b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<style>\n    .policy-container {\n        font-family: \"Segoe UI\", Roboto, Arial, sans-serif;\n        line-height: 1.6;\n        color: #333;\n        max-width: 850px;\n        margin: 20px auto;\n        padding: 30px;\n        background-color: #fff;\n    }\n\n    .header-section {\n        margin-bottom: 25px;\n        font-size: 0.95rem;\n    }\n\n    .header-grid {\n        display: grid;\n        grid-template-columns: 160px auto;\n        gap: 8px;\n    }\n\n    .label {\n        font-weight: bold;\n        color: #555;\n    }\n\n    \/* Heading Logic: All same size, varying indents *\/\n    h2 {\n        font-size: 0.95rem;\n        font-weight: bold;\n        color: #222;\n        border-bottom: 1px solid #eee;\n        padding-bottom: 2px;\n        margin-top: 22px;\n        text-transform: uppercase;\n    }\n\n    h3 {\n        font-size: 0.95rem;\n        font-weight: bold;\n        margin-left: 20px;\n        margin-top: 15px;\n        color: #444;\n    }\n\n    h4 {\n        font-size: 0.95rem;\n        font-weight: bold;\n        margin-left: 40px; \/* Aligned with paragraph start *\/\n        margin-top: 12px;\n        color: #555;\n    }\n\n    p {\n        margin-left: 40px;\n        margin-bottom: 10px;\n        font-size: 0.95rem;\n    }\n\n    .no-indent {\n        margin-left: 0;\n    }\n\n    ul {\n        margin-left: 65px;\n        margin-bottom: 12px;\n        list-style-type: disc;\n    }\n\n    li {\n        margin-bottom: 5px;\n        font-size: 0.95rem;\n    }\n\n    .footer-contact {\n        margin-top: 35px;\n        padding: 15px;\n        border: 1px solid #eee;\n        border-left: 3px solid #444;\n    }\n\n    a {\n        color: #0056b3;\n        text-decoration: none;\n    }\n<\/style>\n<\/head>\n<body>\n\n<div class=\"policy-container\">\n    <div class=\"header-section\">\n        <div class=\"header-grid\">\n            <div class=\"label\">Entity:<\/div>\n            <div>\n                Eleksa (Pty) Ltd (Reg no: 2016\/098249\/07)<br>\n\n                <em>(Referred to as \u201cthe Company\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d)<\/em>\n            <\/div>\n            \n            <div class=\"label\">Last Updated:<\/div>\n            <div>30 March 2026<\/div>\n            \n            <div class=\"label\">Approval Date:<\/div>\n            <div>30 March 2026<\/div>\n            \n            <div class=\"label\">Next Review Date:<\/div>\n            <div>March 2027<\/div>\n        <\/div>\n    <\/div>\n\n    <h3>1. Introduction<\/h2>\n    <p>We are committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and properly. This policy outlines how we handle personal information in accordance with the Protection of Personal Information Act (POPIA).<\/p>\n\n    <h3>2. Information We Collect<\/h2>\n    <p>We collect and process personal information primarily to contact you, understand your requirements and deliver our electric vehicle products and services.<\/p>\n\n    <h4>2.1. Direct Collection<\/h3>\n    <p>We collect information directly from you when you:<\/p>\n    <ul>\n        <li>Register an account or lodge an enquiry on our website or administrative system.<\/li>\n        <li>Purchase a product from us.<\/li>\n        <li>Request technical support or a service appointment.<\/li>\n        <li>Sign up for our newsletter or attend exhibitions.<\/li>\n        <li>Register for the battery charging station application.<\/li>\n    <\/ul>\n\n    <h4>2.2. Categories of Information<\/h4>\n    <h4>2.2.1. Personal Data Types<\/h4>\n    <ul>\n        <li><strong>Identity Data:<\/strong> Name, ID\/Passport number, and company registration details.<\/li>\n        <li><strong>Contact Data:<\/strong> Email address, physical address, and telephone numbers.<\/li>\n        <li><strong>Financial Data:<\/strong> VAT numbers for invoicing and payment reconciliation.<\/li>\n        <li><strong>Technical Data:<\/strong> Vehicle tracking data, BMS logs, and website usage via cookies.<\/li>\n    <\/ul>\n\n    <h4>2.2.2. Exclusions from Personal Information<\/h4>\n    <p>Information that has been made anonymous, non-personal statistical information, and information provided voluntarily in public forums are excluded from this policy.<\/p>\n\n    <h3>3. Purpose of Processing<\/h2>\n    <p>We will only use your personal information for the purposes for which it was collected and for which you agreed. This includes:<\/p>\n    <ul>\n        <li><strong>Operational Fulfilment:<\/strong> Processing orders, managing stock booking, and arranging deliveries.<\/li>\n        <li><strong>Technical Support:<\/strong> Coordinating repairs with technicians and managing Helpdesk tickets.<\/li>\n        <li><strong>Communication:<\/strong> Sending administrative updates and technical SMS notifications.<\/li>\n        <li><strong>Marketing:<\/strong> Providing information about new sustainable mobility solutions.<\/li>\n    <\/ul>\n\n    <h3>4. Disclosure of Information<\/h2>\n    <p>We may disclose your personal information to our service providers who deliver products or services to you. These include:<\/p>\n    <ul>\n        <li><strong>Contractors:<\/strong> Technical service providers and private contractors (e.g., for repairs).<\/li>\n        <li><strong>Logistics:<\/strong> Courier and delivery partners.<\/li>\n        <li><strong>Financial Institutions:<\/strong> For payment processing and year-end audits.<\/li>\n        <li><strong>Legal\/Regulatory:<\/strong> Where we have a duty to disclose in terms of law.<\/li>\n    <\/ul>\n\n    <h3>5. Information Security<\/h2>\n    <p>We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access.<\/p>\n    <ul>\n        <li>Our administrative systems are secured with role-based access.<\/li>\n        <li>We regularly review our security controls and related processes.<\/li>\n        <li>In the event of a data breach, we will notify the Information Regulator and affected subjects.<\/li>\n    <\/ul>\n\n    <h3>6. Data Subject Rights<\/h2>\n    <p>Under POPIA, you have the right to request access to, correction of, or deletion of your personal information, or to object to processing for specific purposes.<\/p>\n\n    <h3>7. Retention of Data<\/h2>\n    <p>We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by South African law.<\/p>\n\n    <h3>8. Transfer to Another Country<\/h2>\n    <p>We may store your data on cloud-based servers (such as Odoo or Google Cloud) located outside of South Africa, ensuring providers are bound by strict data protection terms.<\/p>\n\n    <h3>9. Acceptance<\/h2>\n    <h4>9.1. Acceptance Required<\/h3>\n    <p>You must accept all terms of this policy when ordering goods or requesting services. If you do not agree, you may not proceed with the request.<\/p>\n\n    <h4>9.2. Legal Capacity<\/h3>\n    <p>You may not access our website or order goods if you are younger than 18 years old or lack legal capacity to conclude binding contracts.<\/p>\n\n    <div class=\"footer-contact\">\n        <h3 class=\"no-indent\" style=\"border:none; margin-top:0;\">10. Contact Details<\/h2>\n        <p class=\"no-indent\">If you have questions about this policy or wish to exercise your rights, please contact our Information Officer:<\/p>\n        <p class=\"no-indent\"><strong>Email:<\/strong> <a href=\"mailto:info@eleksa.co.za\">info@eleksa.co.za<\/a><\/p>\n    <\/div>\n<\/div>\n\n<\/body>\n<\/html>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Entity: Eleksa (Pty) Ltd (Reg no: 2016\/098249\/07) (Referred to as \u201cthe Company\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) Last Updated: 30 March 2026 Approval Date: 30 March 2026 Next Review Date: March 2027 1. Introduction We are committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Privacy Policy Entity: Eleksa (Pty) Ltd (Reg no: 2016\/098249\/07) (Referred to as \u201cthe Company\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d) Last Updated: 30 March 2026 Approval Date: 30 March 2026 Next Review Date: March 2027 1. 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