1. Introduction

We are committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and properly. This policy outlines how we handle personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

We collect and process personal information primarily to contact you, understand your requirements and deliver our electric vehicle products and services.

2.1. Direct Collection

We collect information directly from you when you:

• Register an account or lodge an enquiry on our website or administrative system.
• Purchase a product from us.
• Request technical support or a service appointment.
• Sign up for our newsletter or attend exhibitions.
• Register for the battery charging station application.

2.2. Categories of Information

2.2.1. Personal Data Types

• Identity Data: Name, ID/Passport number, and company registration details.
• Contact Data: Email address, physical address, and telephone numbers.
• Financial Data: VAT numbers for invoicing and payment reconciliation.
• Technical Data: Vehicle tracking data, BMS logs, and website usage via cookies.

2.2.2. Exclusions from Personal Information

Information that has been made anonymous, non-personal statistical information, and information provided voluntarily in public forums are excluded from this policy.

3. Purpose of Processing

We will only use your personal information for the purposes for which it was collected and for which you agreed. This includes:

• Operational Fulfilment: Processing orders, managing stock booking, and arranging deliveries.
• Technical Support: Coordinating repairs with technicians and managing Helpdesk tickets.
• Communication: Sending administrative updates and technical SMS notifications.
• Marketing: Providing information about new sustainable mobility solutions.

4. Disclosure of Information

We may disclose your personal information to our service providers who deliver products or services to you. These include:

• Contractors: Technical service providers and private contractors (e.g., for repairs).
• Logistics: Courier and delivery partners.
• Financial Institutions: For payment processing and year-end audits.
• Legal/Regulatory: Where we have a duty to disclose in terms of law.

5. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access.

• Our administrative systems are secured with role-based access.
• We regularly review our security controls and related processes.
• In the event of a data breach, we will notify the Information Regulator and affected subjects.

6. Data Subject Rights

Under POPIA, you have the right to request access to, correction of, or deletion of your personal information, or to object to processing for specific purposes.

7. Retention of Data

We will retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by South African law.

8. Transfer to Another Country

We may store your data on cloud-based servers (such as Odoo or Google Cloud) located outside of South Africa, ensuring providers are bound by strict data protection terms.

9. Acceptance

9.1. Acceptance Required

You must accept all terms of this policy when ordering goods or requesting services. If you do not agree, you may not proceed with the request.

9.2. Legal Capacity

You may not access our website or order goods if you are younger than 18 years old or lack legal capacity to conclude binding contracts.